Shipping & Returns

Shipping destinations and rates

Craftiva provides free standard shipping to delivery addresses in all 50 United States. We also ship to Canada and Mexico. Shipping to Canada or Mexico costs $10 for orders weighing up to 5 pounds and $20 for orders weighing more than 5 pounds.

For delivery to another country, email support@craftiva.studio before placing an order. Availability and shipping cost will depend on the destination, order size, carrier restrictions, and customs requirements. We may decline or cancel an order that we cannot reasonably fulfill or ship. If we cancel a paid order, we will refund the amount charged.

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. International delivery times are estimates and may be affected by customs processing.

Orders are ordinarily prepared for shipment within 2 to 3 business days. Standard delivery within the United States typically takes another 3 to 7 business days after the carrier accepts the package. Delivery to Alaska, Hawaii, Canada, and Mexico may take longer. Any timing shown at checkout is an estimate, not a guarantee.

If we cannot ship within the stated time, we will contact you with a revised date and give you the choice to accept the delay or cancel the unshipped order for a full refund.

Order changes and delivery

Email support@craftiva.studio as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order enters fulfillment.

Please review the shipping address before submitting your order. Craftiva is not responsible for delivery delays or losses caused by an incorrect address supplied by the customer, but we will help you work with the carrier when possible.

30-day returns

You may request a return within 30 days after delivery. Proof of purchase is required. Whenever possible, return the item in its original condition with its original packaging and included materials. Items returned used, installed, damaged after delivery, incomplete, or without their original packaging may receive a reduced refund as described below.

Start a return by emailing support@craftiva.studio within the 30-day return period with your order number and the item you wish to return. Please wait for return instructions before mailing the item, then send the authorized return within 14 days after receiving those instructions.

Customers are responsible for return postage and for safely packing the item. We recommend a tracked and insured shipping method. Original or upgraded shipping charges, if any, are not refundable unless the return is due to our error.

Damage, defects, and incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging.

When Craftiva made an error or the item arrived damaged or defective, we will provide return instructions and pay reasonable return postage. Depending on the circumstances, we will repair the item, replace it, or issue a refund.

Refunds

We will inspect an authorized return and process a refund after we receive the item. We may reduce a refund if an item is returned used, installed, damaged after delivery, incomplete, or without its original packaging, unless the condition resulted from a covered defect. Approved refunds are sent to the original payment method. Your bank or card issuer may need additional time to post the credit.