Privacy Policy

Who we are

Craftiva Studio LLC operates this website and sells Craftiva products. In this policy, “Craftiva,” “we,” “us,” and “our” refer to Craftiva Studio LLC.

Information we collect

We may collect information that you provide when you place an order, contact us, request a return, or make a warranty claim. This may include:

• Your name, email address, telephone number, billing address, and shipping address.
• Order details, transaction records, delivery information, and correspondence with us.
• Photographs or other information you submit for support, returns, or warranty service.
• Technical information such as your IP address, device and browser type, referring pages, and basic server logs.

Payment information is collected and processed by Square. Craftiva does not receive or store your full payment card number.

How we use information

We use personal information to:

• Process payments, fulfill orders, and provide shipping updates.
• Respond to questions and provide customer service.
• Handle returns, refunds, product issues, and warranty claims.
• Prevent fraud, secure the website, and maintain business records.
• Comply with tax, accounting, legal, and regulatory obligations.
• Understand and improve our products, website, and customer experience.

When we share information

We share information only as reasonably needed to operate our business, fulfill your requests, protect our rights, or comply with law. Recipients may include Square, shipping carriers, website and email service providers, professional advisers, fraud-prevention providers, and government authorities when legally required.

Square independently processes information under its own privacy notice. Other service providers may receive limited device or connection information when they deliver fonts, hosting, or other technical resources to your browser.

We do not sell personal information for money. We do not share personal information for advertising.

Cookies and tracking

Our current website does not use advertising pixels or cross-site behavioral advertising. It may use essential technical storage or server logs needed for security and basic site operation.

We do not engage in cross-site behavioral tracking. Third-party services linked from the site may have their own privacy and tracking practices.

Retention and security

We keep personal information only as long as reasonably needed for the purposes described here, including order fulfillment, customer service, warranty support, fraud prevention, and legal or accounting requirements.

We use standard administrative and technical safeguards for the information we handle.

We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to us.

Your choices and privacy rights

You may ask to access, correct, or delete personal information that Craftiva holds about you. You may also ask questions about how we use it. We may need to verify your identity before responding, and some information may be retained when required by law or needed to complete a transaction.

California residents may have additional rights under California privacy law when the relevant law applies, including rights to know, correct, or delete certain personal information and to receive equal service when exercising those rights. Craftiva does not sell or share personal information.

Changes to this policy

We may update this policy when our practices or legal obligations change. The “Last updated” date above shows when the current version took effect.